Terms of service

Snello is a service by Domenico Garruzzo (Snello), Quai Charles-Page 45, 1205 Genève, Svizzera. We provide a subscription web application that lets people who work in sessions — coaches, consultants, trainers, personal trainers, tutors — as well as barbers, hairdressers and beauty salons take bookings online and manage the schedule of their own business. Snello is intended for people who work as a business or professional, not for private use. It is not designed for health data: do not use it to record diagnoses, treatments or other health information about your customers.

You can activate your account directly from here: choose your plan, complete the subscription online and set up your booking page. The contract is concluded when you complete the subscription on screen — even when, with a free trial or the 90-day offer, the first charge comes later; from that moment these terms apply.

Free trial. The Solo plan can be tried for 30 days, once per email address. The card is entered at the start; during the 30 days we charge nothing and if you cancel before the end you pay nothing. If you don't cancel, the subscription continues at the billing period you chose.

90-day offer. When it is open and until the 30 places run out, for new businesses with a VAT number: Solo free for 90 days with no card, once per VAT number; then € 19.90 a month, price locked as long as you stay on monthly Solo; WhatsApp reminders are extra. If there is no payment method at the end of the trial or offer, the invoice remains unpaid and the “Suspension and deletion for non-payment” section applies.

The published plans are launch prices in €, excluding VAT, shown per month on the monthly period and per year on the annual one, and differ by the size of your business, not by features: every plan includes all the features. Only schedules beyond those included and, if you turn it on, the WhatsApp channel beyond the included allowance are paid separately (see below). Snello is a Swiss business and, in the European Union and the United Kingdom, sells only to taxable persons: a valid VAT number is required at checkout, the invoice is issued without tax, and the tax is due from you in your own country under the reverse charge mechanism. If you are on a flat-rate scheme, the VAT you self-account for is not deductible: bear that in mind when comparing prices. For now, Snello can only be purchased in Switzerland, Liechtenstein, Italy, Spain, Germany and the United Kingdom.

• Solo — 24 €/month · 199 €/year; Schedules: 1 included, up to 3, Locations: 1, Users: 2.
• Studio — 49 €/month · 399.90 €/year; Schedules: 5 included, up to 8, Locations: 1, Users: up to 6.
• Chain — 129 €/month · 1099.90 €/year; Schedules: unlimited, Locations: up to 5, Users: unlimited.
• Enterprise — Custom; Schedules: unlimited, Locations: unlimited, Users: unlimited.

Extra schedule: € 6 a month or € 60 a year, up to the maximum of the plan.

WhatsApp: each schedule includes a monthly allowance of WhatsApp reminders; if you exceed it and have given your prior consent, we add € 9 to the next invoice for that month. No extra cost without your consent.

As long as your subscription stays active, on the same tier and billing cycle, the price you signed up for does not change. If we ever changed prices for subscriptions that are already active, we would write to you with at least 30 days' notice; the new price would apply only from the next renewal, and you could cancel before it takes effect.

The subscription is monthly or annual, according to the billing period you choose when you subscribe, and renews automatically on the same period. You can stop the renewal at any time, in two different ways: cancelling from the billing portal stops the payments but keeps your business and your data for 12 months after the subscription ends, so you can come back during that time; closing the business from the app (Settings → Close this business, or Close this shop if you chose a shop) or by writing to support@snelloapp.com stops the payments and deletes the data. In both cases the subscription stays active until the end of the period already paid for. If you close the business, the data is deleted 30 days after that date (7 days if the business is invoiced manually), except what we must keep by law: your access and portability rights remain as described in the privacy policy. Until that date you can cancel the closure with one click. Appointments set after that date are cancelled, and your customers receive the cancellation email.

Payment is due on its due date; a failed charge is followed by automatic retries. After 14 days from the first failed charge, we may suspend new online bookings: your page stays visible, appointments already confirmed remain valid, and you keep access to the app and to your calendar. After a total of 58 days from the first failed charge without the payment being settled, the account may be deleted. In that case future appointments are cancelled and your customers receive the cancellation email. The service reactivates automatically on the first successful payment, at any point before deletion. Every step is preceded by an email notice. Deletion doesn't affect accounting records, kept for tax obligations as stated in the privacy policy (10 years); backup copies are erased within 30 days.

Appointments, services, hours and your customers' data are yours. We only process it to run the service for you, as described in the privacy policy: we don't use it for our own purposes, we don't resell it, and we don't share it with other businesses.

For your customers' data you are the controller, and we process it only on your behalf and on your instructions, that is, to run your schedule, bookings and reminders. We rely only on the providers listed in the privacy policy, we tell you before adding new ones, we protect the data with the measures described there, we help you if one of your customers exercises their rights, and we notify you without delay if an incident affects the data.

Importing appointments you already have. When you import your schedule, you upload to Snello data belonging to people who are your customers: names, and email addresses and phone numbers if you have them. You remain the controller of that data: you decide what to upload and why, and you are the one who has the relationship with those people. Snello stores and uses it only to run your schedule for you and, if you choose to also import email addresses, to send your customers reminders about their appointments — nothing else, and never on our own behalf. You can delete it whenever you want, and if you close your business it is deleted along with everything else, within the times set out in “Duration and cancellation”.

We work to keep the service reliably available, but we don't promise 100% uptime: there can be interruptions for maintenance, provider outages, or causes outside our control. When we can, we announce planned work in advance.

The service is an organisational tool: running your business, the commitments you make to your customers, and compliance with the rules that apply to your business remain yours. Snello is not a video-call service: if you connect your Google account, we ask Google Meet to create a room for each online appointment; if you add your own link, we forward it to your customers exactly as you wrote it. Either way the call takes place on the service you chose, which remains your choice and your responsibility. Except for wilful misconduct or gross negligence, our liability is limited to what you paid in the 12 months preceding the event.

Login credentials are personal and shouldn't be shared outside your team. You may not resell the service to third parties, attempt to access other businesses' data, or use it for unlawful purposes. You may not use Snello to collect health data about your customers (diagnoses, treatments, medical conditions), not even in service names or messages. In these cases we may suspend access, giving notice in writing.

For questions or issues with the service, write to support@snelloapp.com: we reply within one business day.

Swiss law applies. For any dispute, the competent court is Ginevra, Svizzera, subject to any mandatory venue provided for by law.